Cast Horn Design’s Return Policy
- Products and all parts are guaranteed to work upon delivery.
- No further warranty is available.
- Freight Items: Inspect chandelier, if damaged refuse shipment. If you sign for it, we are not responsible for the return freight cost.
- The product must be returned in the original packaging.
- Due to these products being Made to Order: Buyer is to pay all return shipping costs and the $50.00 restocking fee.
Product Considerations when Purchasing:
- Due to products being handmade, size varies slightly and measurements given are approximate.
- There is no further warranty available for the Rawhide Shades. Rawhide shades can crack over time, especially if they are overheated. Use LED low wattage bulbs. We suggest NOT to use 25 watt or higher bulbs with these shades because it greatly diminishes the life of the Rawhide Shades.
- Products on “Discounted Items” page are: seconds and prototypes so there is the possibility of: blemishes, small holes on the antlers, different colors, etc.
- ALL SALES ARE FINAL FOR PRODUCTS ON “DISCOUNTED ITEMS” PAGE
- Returns are only accepted within 7 days of customer receiving the product.
- To refund or cancel an order, it must be done within 24 hours of the order being placed due to our fast turnaround times.
- Buyer must contact us first before returning a product. Email firstname.lastname@example.org or call us at 800-574-3168 or 435-753-0227.