Frequently Asked Questions

• Q- What hours can I call and order by phone? 
  • We take phone orders 5 days a week from 8am-4pm MST. Online ordering is available 24 hours a day, 7 days a week for lower USA.
• Q- Do you ship to Canada? 
  • Yes, we ship to Canada. Freight items can be ordered online, however all other products will have to be purchased over the phone or through email. All Canada orders are responsible for their own broker and broker fees.
• Q- How long until my order ships? 
  • Smaller products ship within 10 business days through UPS. Freight items ship within 10 business days through LTL trucking.
• Q- Where are your products made? 
  • Our products are handmade here in the USA. All of our products are manufactured by us, Cast Horn Designs.
  • Beware of cheap Chinese knockoff copies of our products! We have received several knockoffs that have been returned to us for inferior quality by confused customers that mistook them for products manufactured by us. These returned products are embarrassingly cheap and do not resemble real antlers.
• Q- What light bulbs do these chandeliers use? 
  • They use a certain style of candelabra bulb that tapers down. Candelabra lights are 25 watt and downlights are 60 watt. Examples in picture to the right.
• Q- What if I need to return a product? 
  • See our Return Policy here. 
• Q- Are your products UL listed for USA and Canada? 
  • Yes, our products are inspected and approved by UL requirements for both the USA and Canada. Read more about what this means here.
• Q- Why are there cheaper versions of rustic lighting on other sites?
  • There is an increasing amount of knock-off lighting on the web that, frankly, doesn’t come close to the quality or beauty that our make our products so popular. Read more about the difference between knock-offs and our products.

For tips on decoration and helpful facts about antler chandeliers visit our blog.